Terms & Conditions

1. Check In 3pm - Check out 11am.

2. Pre-check in and check out will be done online and a Goki Door lock pin and access directions will be sent to you via email or SMS to access your room.

3. Alternatively, if you choose to download the Goki App on your phone, your phone will act as a Smart Key for your room and for the communal gates/ doors on the property.

4. Swell Hotel is an adults only hotel. All guests are required to be 21 and above.

5. Deposit Policy. The first night’s accommodation will be taken from the card provided on your booking as a deposit for your booking. The final accommodation amount will be taken from the card provided 14 days in advance. After check-out, all purchases made on-site, will be charged to the card provided.

6. Please advise us if your credit card or personal details such as cell number and email changes prior to arrival.

7. Cancellation Policy. If your accommodation is cancelled 14 days before your check-in, then you will receive a full refund.

If cancelled within 14 days of your booking, then a 50% cancellation fee will incur.

If cancelled within 7 - 0 days of your booking, then a 100% cancellation fee will incur.

8. Smoking is not permitted in any area of the hotel.

9. Pets are not allowed.

10. Loud noise is not permitted and management has the right to ask offenders to leave the premises.

11. Damages. Guests are responsible for any damages that may occur to the hotel or any of its property.

12. After-hours call out fee. If security has to be called out to the hotel outside of reception hours for a noise complaint, disruption or anything else pertaining to guest behaviour then a $100 AUD security fee will be charged to the credit card on file.